You don't buy a red light device every day. That's why Panacea gives you 180 days to try it at home. Simply use it as part of your own routine. Still not satisfied? Send it back and you'll get a full refund.
The 180-day period starts on the day you receive your order, including pre-orders. This trial period is in addition to your statutory right of withdrawal.
Pack the device with all included parts, preferably in the original box. Don't have it anymore? A sturdy, well-padded box is fine too.
As soon as we receive your return, you'll receive your refund within 5 to 7 business days via your original payment method.
Good to know
Used gel patches and other consumables cannot be returned for hygiene reasons. The device itself can, of course, be returned.
Has the device been damaged by, for example, a fall, water, or use for which it was not intended? Please feel free to contact us, and we'll find a solution together.
Exchanges
Prefer a different device? Order the new product and register your return at the same time. We'll refund the old one as soon as we receive it.
Damaged or incomplete upon delivery?
Email us as soon as possible at info@panacearedlight.com, and we'll resolve it for you right away.
Warranty
All Panacea products come with a 2-year warranty. The ATP Pro, ATP Pure, and ATP Optimum series come with a 3-year warranty. The warranty starts on the day of delivery and applies to the original purchaser when buying through panacearedlight.com or an authorized seller.
What does the warranty cover? Material and manufacturing defects under normal use. If your device has such a defect, we'll replace it free of charge. During the first 180 days, we'll also cover the shipping costs.
What isn't covered by the warranty? Damage caused by a fall, water, improper maintenance, or modifications to the device, as well as theft or loss.
Want to register a return or warranty claim? You can do so through our returns portal. Questions? Feel free to email us at info@panacearedlight.com; we're happy to help.
