Return Policy & Guarantees Panacea

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Unfortunately, we do not accept returns for a change of mind if your item has been opened.

You will also need the receipt or proof of purchase.

To initiate a return, please contact our customer service.

Returns must be sent including the returns form to the following address:

Avado Logistics (attn. Enterprises by Z&C)
Hanzepoort 14
7575 DA Oldenzaal

For questions about returns, you can always contact us at info@panacearedlight.com or via WhatsApp at +31630972659

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item so we can evaluate the problem and make it right.

Swap
The fastest way to receive the new product is to return your current product and order the new product at the same time. You will then receive the new product within 2-4 weeks. As soon as we have received the returned product, it will be inspected. Within 5 to 7 working days you will receive your purchase amount back on the account number you provided.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

WARRANTY POLICY

All Panacea products have a 2-year warranty.
The warranty applies only to the original purchaser if the item was purchased directly from www.panacearedlight.com or an authorized reseller and is not transferable. The warranty period begins on the date of delivery of the original purchased unit.

The ATP Pro series has a warranty period of 3 years.

What does this warranty cover?
The warranty covers defects in materials and workmanship under normal use during the warranty period. During the warranty period, Panacea Light Therapy will replace free of charge any products that show defects under normal use and service due to faulty materials or workmanship.

What will we do to fix the problems?
Panacea will replace the products free of charge. For the first 180 days, Panacea will be responsible for all shipping costs related to your request. After the first 180 days, the buyer will be responsible for the shipping costs of the product and related coverage during transportation to Panacea Light Therapy. Please keep the tracking information as proof of delivery to us.

What does the warranty not cover?
The warranty does not cover problems caused by damage due to negligence, improper maintenance or alteration; it does not cover theft or loss of the product.

What should you do?
To obtain warranty service, you must first contact us at info@panacearedlight.com or via WhatsApp to determine the problem and the most appropriate solution for you. You may be asked to provide evidence of any defects, so you should retain photos and videos of any alleged defects.

The warranty is only valid for the original purchaser if the product was purchased directly from www.panacearedlight.com or an authorized reseller and is not transferable. The warranty period begins on the date of delivery of the original purchased unit.

What does this warranty cover?
The warranty covers defects in materials and workmanship under normal use during the warranty period. During the warranty period, Panacea Light Therapy will replace or provide a repair solution at a prorated price for the product that proves to be defective due to defects in materials or workmanship under normal use and service.

What will we do to fix the problems?
Panacea will replace or repair the defective product at a fixed price. For the first 180 days, Panacea will be responsible for all shipping costs related to your request. After the first 180 days, the buyer will be responsible for the shipping costs of the product and related coverage during transportation to Panacea Light Therapy. Please retain the tracking information as proof of delivery to us.

What does the warranty not cover?
The warranty does not cover problems caused by damage due to negligence, improper maintenance or alteration; it does not cover theft or loss of the product.

What should you do?
To obtain warranty service, you must first contact us at info@panacearedlight.com to determine the problem and the most appropriate solution for you. You may be asked to provide evidence of any defects, and for this reason you should retain photos and videos of any alleged defects.