Shipping

Free shipping, delivered quickly

All orders are shipped from our warehouse in the Netherlands, and shipping is always free, to every country we deliver to. We deliver to the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Italy, Portugal, Sweden, Denmark, Poland, Czechia, Norway, and Switzerland. Is your country not listed? Send us an email and we’ll see what we can do.

Delivery time

• Netherlands: order on a business day before 11:00 p.m., and your package will be packed that same day. You’ll usually receive it within 1 to 2 business days.
• Belgium, Luxembourg, and Germany: usually within 2 to 3 business days.
• Other EU countries: allow 3 to 6 business days, depending on the distance and the carrier.
• Switzerland and Norway: these countries are outside the EU customs union, so your package must go through customs clearance. Please allow 5 to 10 business days.
• Pre-order or temporarily out of stock: the estimated delivery time is shown on the product page and in your order confirmation. If there is a delay, we’ll let you know, and you can cancel your order free of charge at any time before it is shipped.

Ordering multiple products, one of which is out of stock? Let us know, and we’ll send the available items ahead of time.

No surprises later: import duties are included

Ordering from Switzerland, Norway, or another country outside the EU? We ship including import duties and VAT (DDP). The price you see at checkout is the price you pay. You won’t receive a bill from customs or the delivery driver at your door, and you don’t need to do anything to arrange customs clearance. The only thing you’ll notice is that delivery takes a few extra days.

Track & trace

As soon as your package is on its way, you’ll receive an email with a track & trace link. Use it to follow your order right to your door. Haven’t received an email? Check your spam folder or send us a message with your order number.

Not home?

The delivery driver will usually try again the next business day or deliver your package to a nearby collection point. Your track & trace will show you exactly where it is. Larger panels are shipped in a sturdy box; please use an address where someone can accept delivery, such as your workplace.

Change your address

Entered the wrong address? Email us as soon as possible at info@panacearedlight.com with your order number. As long as your package has not yet been shipped, we’ll update it free of charge.

Package damaged or not delivered?

Check your package when it arrives. If the box or product is damaged, or the track & trace shows “delivered” even though you haven’t received anything, contact us right away, preferably with a photo. We’ll immediately open an investigation with the carrier and make sure you receive a product in good condition as soon as possible. You don’t need to do anything.

Returns

Returns are free: register your return through our returns portal and receive a return label right away. You can read all about it in our returns policy.