Refund policy
Returns Policy & Warranties
Try it for 180 days, risk-free
Red light therapy does not work overnight. That is why Panacea gives you 180 days to try your device at home at your own pace. Use it as intended, build a routine, and see for yourself what it can do for you. Still not satisfied? Simply return it within 180 days of receipt for a full refund of your purchase price.
The 180-day period begins on the day you receive your order. This also applies to pre-orders.
How returns work
- Register your return through our returns portal: start your return. You only need your email address and order number (including #).
- You will receive a free return label. You will not incur any costs for returning the item.
- Place the device and all accessories (such as cables, goggles, and stand) back in the box, preferably in the original packaging, and pack it securely so it reaches us safely.
- As soon as we have received your return, we will let you know and refund you within 5 to 7 business days via your original payment method.
You can therefore return a device that you have used normally. We only ask that it is complete and has not been damaged by a fall, water, or careless use.
Would you prefer to exchange it?
Not sure which of two devices to choose, or would you like a different size? Feel free to contact us, and we will be happy to help. The quickest way is to return your current product and order the new product at the same time.
Received a damaged, defective, or incorrect product?
Check your order upon receipt. Is anything damaged, not working, or have you received the wrong item? Please contact us immediately at info@panacearedlight.com. We will resolve it for you as quickly as possible, at no cost to you.
Warranty
All Panacea products come with a 2-year warranty. The ATP Pro and ATP Pure panels and the Panacea LED Mask come with an extended 3-year warranty. The warranty period begins on the delivery date.
What is covered by the warranty?
Material and manufacturing defects under normal use. If your device develops such a defect during the warranty period, we will replace it at no cost.
Shipping costs for warranty claims
We cover all shipping costs for the first 180 days. After that, you pay to ship the product to us. In that case, keep your tracking information as proof of shipment.
What is not covered by the warranty?
Damage caused by a fall, water, improper maintenance, or modifications to the device, as well as theft or loss.
The warranty applies to the original purchaser for purchases made through www.panacearedlight.com or an authorized seller.
Questions?
We are a small family business and are happy to provide personal assistance. Email us at info@panacearedlight.com.
Start a return now: https://advanced-health-solutions-bv.returnless.com/nl