General Terms and Conditions Panacea Light Therapy

Panacea Light Therapy is a brand of Advanced Health Solutions B.V. These terms apply to all orders placed via panacearedlight.com, panacealighttherapy.com and the translated versions of our web shop. We have written them as clearly as possible. Still have a question? Email us at info@panacearedlight.com.

Version: 24 September 2026

Article 1. Who we are

Advanced Health Solutions B.V., trading as Panacea Light Therapy
Veerstraat 13A, 1404 CG Bussum, the Netherlands
Chamber of Commerce (KvK) number: 96306483
VAT number: NL867555506B01
Email: info@panacearedlight.com

In these terms we refer to ourselves as "Panacea", "we" or "us". You are the customer. If you are a consumer (you are not buying for your business), all provisions of these terms apply to you. If you are buying on behalf of a business, please also read article 12.

Article 2. Applicability

1. These terms apply to every offer from Panacea and to every agreement concluded via our web shop.
2. Before you complete an order, you can read and save these terms. They can also always be found on our website.
3. Deviations from these terms only apply if we have agreed them with you in writing.
4. Our web shop is available in several languages. In the event of differences between the translations, the Dutch version of these terms prevails.

Article 3. Offer and prices

1. We describe our products as fully and accurately as possible, including specifications such as wavelengths, power and dimensions. Obvious mistakes or typing errors in the offer are not binding on us.
2. Our products are wellness devices, not medical devices. They are not intended to diagnose, treat or cure diseases. If you have a medical condition, are pregnant or use photosensitising medication, please consult your doctor first.
3. All prices in the web shop include VAT. Any shipping costs are clearly shown before you complete your order. For business customers with a valid VAT number outside the Netherlands, VAT may be reverse-charged.
4. We may change our prices. For an order you have already placed, the price at the time of ordering always applies.

Article 4. Ordering and payment

1. The agreement is concluded as soon as you have completed your order and we have confirmed it by email.
2. You pay when placing your order using one of the payment methods offered. If you choose to pay later, the terms of the payment provider also apply.
3. We may refuse an order or attach additional conditions to it, for example in case of suspected fraud or unusually large quantities. If so, we will let you know as soon as possible.

Article 5. Delivery

1. We deliver to addresses in the countries you can select at checkout. Shipping is free, unless stated otherwise for a product or country.
2. Products that are in stock are usually shipped within 1 to 2 business days. The expected delivery time is shown on the product page and in your order confirmation. For pre-orders, the delivery time stated with the product applies.
3. If delivery takes longer than stated, we will inform you and agree a new delivery date. If we are unable to deliver within 30 days of the original date, you may cancel the order free of charge and we will refund the full amount.
4. You can always cancel a pre-order free of charge until it has been shipped.
5. The risk of damage or loss passes to you as soon as the parcel has been delivered to you or to a recipient designated by you.

Article 6. 180-day trial and returns

1. As a consumer you have a statutory 14-day cooling-off period. Panacea goes further: you may try any product at home for 180 days after receipt. If you are not satisfied, send it back and you will receive the full purchase amount back.
2. You may use the product as intended during that period. We only ask that you return it complete, with all accessories and preferably in the original packaging, and that it has not been damaged by a fall, water or careless use. If the product is damaged or incomplete, we may deduct a reasonable amount for the loss in value. We will always contact you about this first.
3. You register a return via our returns portal at advanced-health-solutions-bv.returnless.com. You will then receive a free return label. You can also use the statutory model withdrawal form or email us; we will then send you the label.
4. Send the product back to us within 14 days of registering your return. Once we have received it, we will refund you within 14 days via the payment method you used. In practice this is usually within 5 to 7 business days.
5. Products that are sealed for hygiene reasons, such as gel pads and other consumables, cannot be returned once the seal has been broken. This is stated with the product.
6. For a set or bundle, you return the complete set. Individual parts of a set cannot be returned separately.
7. The full explanation can be found in our return policy.

Article 7. Warranty

1. All Panacea products come with a 2-year warranty. The ATP panels (Optimum, Pro and Pure) and the Aurora LED Face Mask come with a 3-year warranty. The warranty starts on the day of delivery.
2. The warranty covers material and manufacturing defects under normal use. If your product shows such a defect within the warranty period, we will repair or replace it free of charge. If that is not possible, we will refund the purchase amount.
3. For the first 180 days after delivery we cover all shipping costs for a warranty claim. After that, you pay for shipping to us yourself; please keep your proof of shipment in that case.
4. The warranty does not apply to damage caused by a fall, moisture, incorrect use, use that deviates from the manual, poor maintenance, normal wear and tear, or repairs and modifications not carried out by us. Theft and loss are not covered either.
5. The warranty applies to the original purchaser when bought via our web shop or an authorised reseller.
6. This warranty is an additional service. Your statutory rights as a consumer, including the right to a product that conforms to the agreement, always remain fully in force.

Article 8. Damaged, defective or wrongly delivered

1. Please check your order on receipt. Is the parcel damaged, does the product not work or did you receive something other than what you ordered? Let us know as soon as possible via info@panacearedlight.com, preferably with a photo. A report within two months of discovery is in any case on time.
2. We will resolve it free of charge: we send a replacement product, repair it or refund you. In this case, the cost of sending it back is always for our account.

Article 9. Complaints

1. Do you have a complaint about a product or about our service? Email us with a clear description. We will respond within 5 business days and look for a solution together with you.
2. If we cannot resolve it together, you may submit your dispute to the competent court. As a consumer you can always go to the court in your own place of residence.

Article 10. Liability

1. Use our products in accordance with the manual. We are not liable for damage caused by use contrary to the manual or the safety instructions, such as use in damp rooms or without the supplied eye protection where it is prescribed.
2. Our liability is limited to the amount you paid for the product, unless the damage is the result of intent or deliberate recklessness on the part of Panacea. This limitation does not apply insofar as the law does not permit it, for example in the case of product liability for personal injury.

Article 11. Force majeure and retention of title

1. If, due to circumstances beyond our control (such as a strike, natural disaster, pandemic, or a disruption at a carrier or supplier), we are unable to deliver or unable to deliver on time, we will inform you as soon as possible. If the situation lasts longer than 30 days, both we and you may cancel the order free of charge and we will refund everything you have already paid.
2. Delivered products remain the property of Panacea until you have paid the full purchase amount.

Article 12. Business customers

If you buy on behalf of a company, practice, salon or institution, the following also applies:

1. The right of withdrawal and the 180-day trial period (article 6) do not apply, unless we have agreed this with you in writing.
2. The warranty in article 7 applies in full, including for professional use in accordance with the manual.
3. Complaints about visible defects must be reported within 14 days of delivery.
4. Our liability is limited to the invoice amount of the order concerned; consequential damage, such as lost revenue, is excluded.

Article 13. Privacy

We handle your data with care. Read how in our privacy policy.

Article 14. Applicable law

1. Dutch law applies to these terms and to all agreements with Panacea. If you live as a consumer in another EU country, you also retain the protection of the mandatory consumer rules of your own country.
2. The Vienna Sales Convention (CISG) does not apply.
3. If a provision of these terms turns out to be invalid, the other provisions remain in force. We will then replace the invalid provision with a valid one that comes as close as possible to its intention.