General Terms and Conditions of Panacea Light Therapy

Panacea Light Therapy is a brand of Advanced Health Solutions B.V. These terms and conditions apply to all orders placed through panacearedlight.com, panacealighttherapy.com, and the translated versions of our online store. We have written them as clearly as possible. Do you still have a question? Email us at info@panacearedlight.com.

Version: September 24, 2026

Article 1. Who we are

Advanced Health Solutions B.V., trading under the name Panacea Light Therapy
Veerstraat 13A, 1404 CG Bussum, Netherlands
Chamber of Commerce number: 96306483
VAT number: NL867555506B01
Email: info@panacearedlight.com

In these terms and conditions, we refer to ourselves as "Panacea," "we," or "us." You are the customer. If you are a consumer (you are not purchasing for your business), all provisions of these terms and conditions apply to you. If you are purchasing on behalf of a business, please also read Article 12.

Article 2. Applicability

1. These terms and conditions apply to every offer from Panacea and every agreement concluded through our online store.
2. Before completing an order, you can read and save these terms and conditions. They are also always available on our website.
3. Deviations from these terms and conditions are valid only if we have agreed to them with you in writing.
4. Our online store is available in multiple languages. In the event of discrepancies between translations, the Dutch version of these terms and conditions shall prevail.

Article 3. Offer and prices

1. We describe our products as fully and accurately as possible, including specifications such as wavelengths, power, and dimensions. Obvious errors or typographical errors in the offer are not binding on us.
2. Our products are wellness devices, not medical devices. They are not intended to diagnose, treat, or cure diseases. If you have a medical condition, are pregnant, or are taking photosensitizing medication, consult your doctor first.
3. All prices in the online store include VAT. Any shipping costs are clearly displayed before you complete your order. For business customers outside the Netherlands with a valid VAT number, VAT may be reverse-charged.
4. We may adjust our prices. The price applicable to an order you have already placed is always the price at the time of ordering.

Article 4. Ordering and payment

1. The agreement is formed once you have completed your order and we have confirmed it by email.
2. You pay for your order when placing it using one of the payment methods offered. For payment after delivery, the payment provider’s terms and conditions also apply.
3. We may refuse an order or impose additional conditions, for example if we suspect fraud or if unusually large quantities are ordered. We will inform you of this as soon as possible.

Article 5. Delivery

1. We deliver to addresses in the countries you can select at checkout. Shipping is free unless otherwise stated for a product or country.
2. We generally ship in-stock products within 1 to 2 business days. The expected delivery time is stated on the product page and in your order confirmation. Pre-orders are subject to the delivery time stated for the product.
3. If delivery takes longer than indicated, we will inform you and agree on a new delivery period. If we are unable to deliver within 30 days of the original date, you may cancel the order free of charge and we will refund the full amount.
4. You may cancel a pre-order free of charge at any time before it is shipped.
5. The risk of damage to or loss of the product passes to you once the package has been delivered to you or to a recipient designated by you.

Article 6. 180-day trial and returns

1. As a consumer, you are legally entitled to a 14-day cooling-off period. Panacea goes further: you may try any product at home for 180 days after receipt. If you are not satisfied, you can return it and receive a full refund of the purchase price.
2. You may use the product as intended during this period. We only ask that you return it complete, with all accessories and preferably in its original packaging, and that it has not been damaged by a fall, water or careless use. If the product is damaged or incomplete, we may deduct a reasonable amount for the diminished value. We will always contact you about this first.
3. You can register a return through our returns portal at advanced-health-solutions-bv.returnless.com. You will then receive a free return label. You can also use the statutory model withdrawal form or email us, in which case we will send you the label.
4. Return the product to us within 14 days after notifying us of your return. Once we have received it, we will refund you within 14 days using the payment method you used. In practice, this is usually within 5 to 7 business days.
5. Products sealed for hygiene reasons, such as gel pads and other consumables, cannot be returned once the seal has been broken. This is indicated on the product page.
6. For a set or bundle, you must return the complete set. Individual components of a set cannot be returned separately.
7. The full explanation is available in our returns policy.

Article 7. Warranty

1. All Panacea products come with a 2-year warranty. The ATP panels (Pro and Pure) and the Panacea LED Mask come with a 3-year warranty. The warranty begins on the day of delivery.
2. The warranty covers material and manufacturing defects under normal use. If your product develops such a defect during the warranty period, we will repair or replace it at no cost. If this is not possible, we will refund the purchase price.
3. For the first 180 days after delivery, we will cover all shipping costs for a warranty claim. After that, you pay for shipping to us; please keep your proof of postage.
4. The warranty does not cover damage caused by dropping, moisture, misuse, use contrary to the instructions, inadequate maintenance, normal wear and tear, or repairs and modifications not carried out by us. Theft and loss are also not covered.
5. The warranty applies to the original purchaser when purchased through our online store or an authorized seller.
6. This warranty is an additional service. Your statutory rights as a consumer, including the right to a product that conforms to the contract, remain fully in effect at all times.

Article 8. Damaged, defective, or incorrectly delivered items

1. Check your order upon receipt. Is the package damaged, does the product not work, or have you received something other than what you ordered? Please report it to us as soon as possible via info@panacearedlight.com, preferably with a photo. A report made within two months of discovery is in any case considered timely.
2. We will resolve the issue at no cost to you: we will send a replacement product, repair the product, or issue a refund. We will always cover the return shipping costs in this case.

Article 9. Complaints

1. Do you have a complaint about a product or our service? Email us with a clear description. We will respond within 5 business days and work with you to find a solution.
2. If we cannot resolve the matter together, you may submit your dispute to the competent court. As a consumer, you may also always bring your case before the court in your place of residence.

Article 10. Liability

1. Use our products in accordance with the instructions. We are not liable for damage resulting from use contrary to the instructions or safety guidelines, such as use in humid areas or without the supplied eye protection where required.
2. Our liability is limited to the amount you paid for the product, unless the damage results from intent or conscious recklessness by Panacea. This limitation does not apply where prohibited by law, for example, in cases of product liability for personal injury.

Article 11. Force majeure and retention of title

1. If circumstances beyond our control (such as a strike, natural disaster, pandemic, or disruption at a carrier or supplier) prevent us from delivering, or from delivering on time, we will inform you as soon as possible. If the situation lasts longer than 30 days, we and you may cancel the order at no cost, and we will refund everything you have already paid.
2. Products delivered remain the property of Panacea until you have paid the full purchase price.

Article 12. Business customers

If you are purchasing on behalf of a company, practice, salon, or institution, the following also applies:

1. The right of withdrawal and the 180-day trial period (Article 6) do not apply unless we have agreed otherwise with you in writing.
2. The warranty under Article 7 applies in full, including when the product is used professionally in accordance with the instructions.
3. You must report complaints about visible defects within 14 days of delivery.
4. Our liability is limited to the invoice amount for the relevant order; consequential losses, such as lost revenue, are excluded.

Article 13. Privacy

We handle your data with care. You can read how in our privacy policy.

Article 14. Applicable law

1. These terms and all agreements with Panacea are governed by Dutch law. If you are a consumer living in another EU country, you will also retain the protection afforded by the mandatory consumer rules of your own country.
2. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
3. If any provision of these terms proves invalid, the remaining provisions will remain in effect. We will then replace the invalid provision with a valid one that comes as close as possible to its intended purpose.